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AI conversation bot & virtual assistant

Instant, human-sounding replies on every channel

An AI chatbot is a virtual assistant that replies to customer messages instantly, using your own information. XGROW builds AI chat agents for Australian businesses that answer questions, qualify leads and book appointments across your website, Instagram, Facebook Messenger, WhatsApp and SMS — then hand the conversation to your team when a person is needed.

  • Website, Instagram, Facebook, WhatsApp & SMS
  • Trained on your services and prices
  • Seamless human handover
  • ★★★★★5.0 on Google
  • 1,000+ automations built
  • Australia-wide
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What do you need help with?Pick all that apply.
What kind of business do you run?So we can show you what works in your industry.
How many staff members?Including you.

Where should we send your plan?

We’ll call to book your free 1-hour strategy session.

Free and no obligation. We usually call within one business day (Mon–Fri, 9am–5:30pm AEST). We never share your details — privacy policy.

Overview

What can an AI chatbot do for a service business?

Customers now expect a reply in minutes, not hours, and they expect it on the channel they chose — a DM on Instagram, a WhatsApp message, a chat bubble on your website. For a small team that means either living in five inboxes or letting messages wait. Both cost you customers.

An AI chat agent answers every message immediately, in your tone of voice, using a knowledge base built from your services, pricing guidance, policies and FAQs. It asks the qualifying questions you would ask, shares availability, books the appointment and creates the lead in your CRM. When a message needs judgement — a complaint, a complex quote, a VIP customer — it hands over to a person with the full conversation attached.

Unlike the rigid, button-based chatbots of a few years ago, a well-built AI assistant understands free text, follows up if a customer goes quiet and keeps answers short and specific. The key is setup: training, guardrails and escalation rules. We explain our approach in how to use AI for customer service without sounding like a robot.

At a glance

Quick facts
What it is
An AI assistant that replies to messages on every channel
Best for
Businesses getting enquiries by chat, DM and text
Channels
Website chat, Instagram, Messenger, WhatsApp, SMS
Handles
Questions, lead qualification, bookings, follow-ups
Available in
AI Pro plan
Control
Every conversation visible in your CRM inbox
What’s included

Everything you need, done for you

Our AI Chatbot & Virtual Assistant service covers strategy, build, integration and support.

Omnichannel AI inbox

One AI assistant across website chat, Instagram, Facebook Messenger, WhatsApp and SMS.

Custom knowledge base

Your services, service areas, pricing guidance, policies and FAQs, kept up to date.

Lead qualification

Collects the details you need — service, location, timing, budget — before you step in.

Booking & reminders

Offers live availability, books appointments and sends reminders to cut no-shows.

Smart responses & triggers

Replies adapt to what customers say and do, with follow-ups if they go quiet.

Human handover

Clear rules for when the AI steps back, with the full conversation passed to your team.

Who it’s for

Is AI Chatbot & Virtual Assistant right for your business?

AI chat agents are ideal for businesses that get lots of similar questions by message — short-term rental managers, clinics and beauty studios, gyms, cleaning companies and trades with busy social pages.

Client reviews

What our clients say

★★★★★

“Well, I can’t recommend Xgrow enough.

Before Xgrow, my business was a mess. I was using one system for bookings, another for payments, another for email marketing, and another for CRM… and because everything was disconnected, I lost thousands of dollars in…

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…leads I simply didn’t have time to follow up with. Then everything changed. The whole Xgrow team and system not only made my business dramatically easier to manage, but also increased my organic revenue by 300%. It was a complete game changer. This is real growth. If you own a business, do yourself a favour and sign up with Xgrow. You’ll not only make more money, but you’ll also gain back time to focus on the things that actually matter. Thank you so much to Math and the entire Xgrow team. You have no idea how much easier you’ve made my life.”

Oven Brothers
Google review
★★★★★

“We engaged XGROW to improve our business processes and automate repetitive manual tasks — and the results have been outstanding.

Their AI agents seamlessly streamlined our workflows, reducing manual data entry by over 70% and freeing our team to focus on high-impact activities.

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XGROW's intelligent task automation and AI-powered client follow-ups significantly increased our customer retention rate — we saw a 25% lift in repeat business within just a few months. XGROW’s expertise in AI-driven workflow automation and intelligent agent development helped us scale efficiently and deliver superior customer experiences. If you're looking to enhance operational efficiency, optimize task automation, boost customer retention, and grow your business with cutting-edge AI solutions, XGROW is the go-to partner. Highly recommend XGROW for any business serious about automation, AI, and growth!”

Marcio F.
Google review
★★★★★

“XGROW has been an outstanding partner for our business and has completely elevated the way we manage and generate leads.

Their system is easy to use, highly effective, and designed in a way that actually supports real business needs. What really makes the experience exceptional is Matheus.

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He is fantastic to work with, genuinely listens to what you need, and takes the time to tailor the system so it aligns perfectly with your company’s goals and requirements. The software itself is intuitive and powerful, and the detailed explanations and guidance provided make it very easy to understand and use with confidence. Everything is clearly explained, which makes onboarding smooth and ensures you get the most out of the platform. If you’re looking for a lead generation and management company that delivers results while providing personalised support and outstanding service, I highly recommend XGROW.”

Cal L.
Google review
FAQ

AI Chatbot & Virtual Assistant questions

Still have a question? Ask it on your free strategy call.

Will customers know they are talking to AI?

We recommend being transparent — the assistant can introduce itself as your virtual assistant. Customers care most about getting a fast, accurate answer, and they can always ask for a person.

What if the chatbot doesn't know the answer?

It says so politely, collects the customer's details and question, and hands the conversation to your team. It is configured not to guess on prices, policies or anything sensitive.

Can it reply to Instagram and Facebook DMs?

Yes. The same assistant can reply to Instagram DMs, Facebook Messenger, WhatsApp, SMS and your website chat, with every conversation saved in one CRM inbox.

How is this different from a virtual assistant person?

An AI assistant replies instantly around the clock and never forgets to follow up, at a fraction of the cost. It is best at the first response and routine questions; your team handles the conversations that need a human touch.

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Keep exploring

Works even better with

AI Lead Nurturing

Instant replies, smart qualification and follow-up that never gives up.

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