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Airbnb & short-term rentals

24/7 guest communication for short-term rentals

XGROW automates guest communication and operations for Airbnb hosts and short-term rental managers across Australia. AI replies to guest enquiries around the clock, check-in details and house rules go out automatically, cleaners are scheduled between stays and every guest is prompted for a review.

  • Airbnb hosts
  • Co-hosts
  • Holiday rental managers
  • Serviced apartments
Get my free growth plan Call 0489 270 600
  • ★★★★★5.0 on Google
  • 1,000+ automations built
  • Australia-wide
Free growth planStep 1 of 4
What do you need help with?Pick all that apply.
What kind of business do you run?So we can show you what works in your industry.
How many staff members?Including you.

Where should we send your plan?

We’ll call to book your free 1-hour strategy session.

Free and no obligation. We usually call within one business day (Mon–Fri, 9am–5:30pm AEST). We never share your details — privacy policy.

Sound familiar?

The problems we solve

“Guest messages arrive at 2am and response time affects your ranking and reviews.”

“You answer the same questions about wifi, parking and check-in dozens of times a week.”

“Coordinating cleaners and turnovers across several properties is chaos.”

“Direct bookings and owner leads get lost among platform notifications.”

What we automate

The automations that pay for themselves

The system we build for airbnb & short-term rentals — each part connected to one CRM.

AI guest messaging

Instant, accurate replies to guest questions 24/7, trained on each property.

Check-in & stay messages

Arrival instructions, house rules and check-out reminders sent on schedule.

Cleaner scheduling

Turnover jobs sent to cleaners automatically with each booking.

Review requests

Timed review prompts after every stay.

Direct booking follow-up

Past guests invited back to book direct with personalised offers.

Owner lead pipeline

Property owner enquiries captured and nurtured in your CRM.

How it plays out

One enquiry, start to finish

An example of how an enquiry moves through an XGROW system — with nobody chasing it manually.

  1. 11:48pm

    A guest asks whether early check-in is possible.

  2. 11:48pm

    The AI checks the turnover schedule and replies with options in seconds.

  3. Check-in day

    Arrival instructions and wifi details arrive automatically.

  4. Check-out

    The cleaner is notified; the guest gets a thank-you.

  5. Next day

    A review request — and months later, an invitation to book direct.

Recommended services

Where most businesses start

Workflow Automation

Map, streamline and automate the manual tasks that eat your week.

Learn more
FAQ

Common questions

Ask anything else on your free strategy call.

Can AI reply to Airbnb guests?

AI can draft or send replies to guest messages using your property information, house rules and availability, and hand over anything sensitive to you. Integration options depend on the booking platforms and channel manager you use, which we confirm on the strategy call.

Does it work across multiple properties?

Yes. Each property has its own knowledge base and schedules, all managed from one CRM — ideal for managers operating across several cities.

Can it help me get more direct bookings?

Yes. Past guests can be invited back with personalised offers to book direct, and owner enquiries are captured and nurtured in the same system.

Start with one automation.

Book a free one-hour strategy call. We’ll map where leads and hours are slipping away and show you the automation with the fastest payback — whether or not you work with us.

Get my free growth plan Call 0489 270 600

Prefer to message? WhatsApp us or email info@xgrow.com.au